… Remove the detergent dispensers by lifting them out. SOLUTION. ft . Like. Please enter the correct serial number. Self Clean+ • Keeps your washer drum fresh and clean by eliminating 99% of bacteria1. Want to get hands-on with latest Galaxy device? • Make sure the water source faucets are open. The recalled front-loading clothes washers were sold under the Maytag® “Neptune” and Samsung® brand names, which can be located on the control panel of the units. Clean the affected area by gently scrubbing in a repeating circular motion. WB09H7***** Washing machine User manual. Please check the serial number, and then enter it again. I will be calling a Samsung authorized center to find out what the charge is to fix this known-issue. • Make sure your washer is plugged in. If the code reappears, call for service. Place the drain hose's cap firmly back onto the drain hose and secure the drain hose in the mounted clip before closing the access panel. No results. When applied as instructed, the new control panel guide included in the kit will ensure that users select a reduced-speed spin cycle for washing bedding, bulky or water-resistant items. Solved: Our washer will reach the spin cycle and will spin for about 2 minutes and then starts filling with water and adds about 10 - 13787 - 4. Please take our brief survey. You can select our free In-home repair option and receive a free one year manufacturer's warranty extension or. Attention:We are sorry. Leaving these open helps air them out and prevents moisture from lingering long enough to allow mold or mildew to form. The Home Label Kit also includes two warning labels to apply to the washer as a reminder, as well as a user manual supplement with additional safety instructions. You'll need to completely remove the drawer to clean the drawer opening. Once all the water is drained, remove the washer pump filter by twisting it counter-clockwise. Thank you. Press the Power button. En español Live Chat online. To run a Self Clean cycle, make sure the washer is empty, press Self Clean, and then press Start. Let us show you how and when to clean your Samsung front and top load washers, whether you're cleaning surface spots, the pump filter (on front load washers), or running Self Clean or Pure Cycle. I tried re-calibrating the washer - and it did not fix the problem. A common complaint of many Samsung washing machine owners is that a ring of rust develops around the detergent dispenser after a short period of time. You don't need to add any bleach or detergent if you're just running a routine Self Clean, although we do recommend a process for using bleach if you already have an existing mold smell (see our guide for details). NEW SAMSUNG TOP LOAD WASHERS CURRENTLY SOLD AT RETAILERS ARE NOT AFFECTED BY THIS RECALL. Samsung High-Efficiency Stackable Front-Load Washer (White) ENERGY STAR. CHECK THESE SOLUTIONS IF YOUR WASHER… PROBLEM. Copyright B) 1995-2016 SAMSUNG All Rights reserved. Samsung WA54M8750AV/A4 WA8750 5.4 cu. Select the rebate you are applying for - Samsung washer or other manufacturers washer. Enter you washer's 15 digit Serial Number below, and then select. This recall involves various models of Samsung manufactured Top Load washing machines. Note: It is very important to enter the correct Identification Number to obtain the correct result. Will consumers automatically receive a Home Label Kit? By submitting this form you acknowledge you have read the Privacy Policy Privacy Policy and consent to receiving calls/texts from Samsung representative. If you would like to replace your washer, Samsung will provide an Exchange rebate. In addition to their normal service network, Samsung has partnered with several national service providers to assist with this washer recall. This site uses cookies to enhance your web site experience. Samsung's exchange rebate is for consumers who prefer to exchange their washer instead of getting the repair. You can use a soft brush to clean them as well. The exchange rebate amount is based on the manufacturer date and model of your current washer. Please share your ZIP Code to find a nearby Best Buy to try out your next phone. cancel. Samsung 4.5-cu ft High Efficiency Stackable Steam Cycle Front-Load Washer (Platinum) ENERGY STAR. 2. Samsung Self Clean Top Load Washer User Manual. Consult user manual for more complete information. I am still working on this. The rebate amount is based on the model and manufacture date of the recalled washer. Once the cap is removed, drain the water. Locate the rubber drain hose and prepare to drain the water. The pump filter on your front load washer, also called the debris filter, helps filter lint and other debris from entering your washer's drain system. However, our average repair time is 7 business days. The Home Label Kit includes step-by-step instructions for applying additional safety information to the machine. A normal cycle may not be able to reach these areas. Based on low customer reviews, Samsung washing machines are prone to having problems. If you have any questions regarding this recall, you can contact us at 1-866-264-5636 and we can help you. Samsung Self Clean Top Load Washer User Manual. English - 30 SELF CLEAN. 91. Consumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailer. Keeping your Samsung washer clean is important because it prevents odors and mold from accumulating, and keeps your washer performing the way it should. Pull and open the washer detergent drawer until it stops. I want to know if this is a problem which can be solved or do I need a new washer. Our priority is to reduce any safety risks in the home. Will not start. What can I expect from the rebate process? Click on your symptom to see what causes it and how to fix it. Surface blemishes on the door are usually caused by water or detergent residue. John. The Self-Clean feature on your Top Load Washer helps to keep your washer clean and free from mold. Join the Community / Sign in. We make fixing things easier! Turn on suggestions. All information included herein is subject to change without notice. They sold for $450 to … Close the lid tightly and restart the cycle. Make a photocopy of the receipt from your new washer and page one of the rebate form for your records. All other brands, products and services, and their respective trademarks, names and logos, are the property of their respective owners. Why is that? What are the first 5 digits of your serial number? Here are the most common reasons your Samsung washer won't agitate - and the parts & instructions to fix the problem yourself. Samsung Electronics America, Inc., in cooperation with the U.S. Consumer Product Safety Commission (CPSC), announced a voluntary recall of certain top-load washers manufactured between March 2011 and October 2016. The recall, Samsung says, is for Samsung washer models manufactured between March 2011 and October 2016. Consumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer. Keeping your Samsung washer clean is important because it prevents odors and mold from accumulating, and keeps your washer performing the way it should. The serial number you entered appears to be incorrect. Keep the door and detergent drawer open between cycles to prevent mold and mildew. In addition, you can click a link below to view a brief video demonstrating how to apply the control panel guide (overlay) and the two warning labels. Similarly, rust can be harmful to clothing if the two … Samsung's Top Load Washer has a large 4.5 cu. Self Clean is a self-cleaning cycle that removes mold that may occur inside the washing machine. View and Download Samsung WA40J3000AW user manual online. Come meet a Samsung representative for your S10 purchase. Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue. 2. By ticking this box, I accept Samsung Service Updates, including : * Standard text message and data rates may apply, IT/ Computing - 8 AM to 9 PM EST Mon to Fri. * For Samsung Supplies information go to: * For S.T.A.R. Samsung settled a class action lawsuit involving more than 30 top-loading washing machine models for $6.55 million. Note: On some Samsung washers, the washer pump filter (A) is similar to the cap on a medicine bottle. If residue or suds appear during a Self Clean cycle, we recommend running another Self Clean cycle afterwards. It includes a new control panel guide for certain models, two warning labels and a user manual supplement. On a front load washer, you can remove the washer detergent drawer by pushing in on the ends of each side of the drawer at the same time and then pulling it out. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White. We recommend cleaning the pump filter at least once a month (or approximately 40 washes, whichever is more frequent). If your washer had only one label, make sure to include the picture of the back of the washer. Samsung has a nationwide network of authorized service partners which perform Samsung washer repairs. After the Self Clean begins, the estimated remaining time will display. There are nine related reports of injuries, including a broken jaw, injured shoulder, and other impact or fall-related injuries. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: or text SMSCARE to 62913 Thanks,” Asked by Anonymous 5 years ago. Clean the washer pump filter (front load only). Page of 132 Go. Additionally, consumers who purchased a recalled washer in the last 30 days of this recall announcement are eligible for a full refund from their original place of purchase. Front Load Washers are not affected. User manual Samsung WA54M8750AV/A4 WA8750 5.4 cu. As an added safety measure, all known washer owners will also receive a Home Label Kit in the mail. The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brand. If the self-cleaning cycle isn't working for you, either, here's how you can deep-clean your washing machine and restore the just-cleaned smell of your laundered clothing. Please share your ZIP Code to find a nearby Best Buy location. Although you do not need to run a Self Clean cycle immediately, we recommend that you run one at your earliest opportunity. The company has made Samsung washing machine recall list and made an official confirmation about it. The cap can be tough to remove because it forms an airtight seal, so make sure to use a little elbow grease. Until the repair is completed, the washer exchanged, or the Home Label Kit applied, Samsung and the CPSC are advising owners of the recalled washers to use the delicate or waterproof cycles when washing bedding, water-resistant or bulky items. To begin, open the pump filter access panel by pressing on the cover. Check the washing machine's water supply and door seal for leaks. 3. Page of 132 Go. Where do i find my Identification Number? Email as a contact option was discontinued as of April 3rd, 2019. If you normally wash with cold water, run a cycle with warm or hot water occasionally to help slow down soil and detergent buildup. Our nationwide network of authorized service partners all have high rates of customer satisfaction and by working with them we are able to provide in-home service to consumers affected by this recall faster than we traditionally would have been able to. Use the right amount of HE detergent, and remove detergent residue from the washing machine. , our Samsung representative will be in touch with you. Your average wait time on this line is approximately 20 seconds. Until your Home Label Kit arrives, please use the delicate or waterproof cycle to wash all bedding, bulky or water-resistant items. List the brand, model number, and serial number of your new washer. Note: Clean and dry the affected area immediately to remove any residual cleaner or water. live support 24/7*. Allow one hour to elapse so the water can cool and to avoid possible injury. Most service contracts allow for a pro-rated refund minus claims. The Model and Serial Number are in two locations: Note: It is very important to enter the correct Model Number and Serial Number to obtain the correct result. arising from or related to use or reliance of the content herein. Self Clean (also called Pure Cycle or Self Clean+) is a special cycle that prevents mold. WA40J3000AW washer pdf manual download. That depends on your location. Browse answers, ask questions and get solutions from other Samsung customers. , our Samsung representative, wants to know about you so they can assist you better. There has been a recall on Samsung front load washers because water leakage onto the electrical connections of the washing machine's thermal sensor can cause an electrical short and ignite the circuit board, posing a fire hazard to consumers. All of our technicians who are supporting this recall have been trained to perform the repair. You’ll find all Samsung product recalls that have taken place since 2007 listed below – you can then click through on each product for further information on the risk posed and what you should do next. The first option is a free in-home repair that includes reinforcement of the washer's top. Fast, easy checkout with Shop Samsung App. Full screen Standard. On average, it takes 4 to 6 weeks to receive your rebate once you have sent in all of the proper documentation. When you're finished scrubbing, use a clean, damp, microfiber cloth to clean off the area. Water leakage onto the electrical connections of the washing machine's thermal sensor could cause an electrical short and ignite a circuit board, posing a fire hazard to consumers. Q6. To figure out what is causing this, you should: 1. The Self Clean reminder LED will display after 20 washes on a top load model or 40 washes on a front load model. Full screen Standard. Q2. Samsung Front Load Washer with Steam 4.5 cu. Caution: If you recently ran a hot cycle (Self Clean, Pure Cycle, or Sanitize), the water in the washer will be very hot. Include the original sales receipt for the new washer. You will receive a Home Label Kit in the mail within the next 14 days. Samsung is not responsible for any direct or indirect damages, How will the value of my washer be determined? Get performance ratings and pricing on the Samsung WA40J3000AW washing machine. The kit will include a new control panel guide, two warning labels and step-by-step instructions for applying them to the machine, and a user manual supplement. This interferes with the cleanliness of the washer and can cause leaks in the dispenser. When I expect Samsung to visit my home to repair my washer, an employee from another company comes. This is a recall of certain Top-Load washers manufactured between March, 2011 and October 2016. Select the Self Clean cycle. If you've already tried that and the spots remain the same, use a small amount of Cerama Bryte cooktop cleaner. • Make sure the lid is closed. 3. Consumers that choose a Samsung washer will receive an additional loyalty incentive up to $150 towards a new Samsung washer purchase.The Samsung loyalty amount is reflected in the amount printed on the rebate form as the "Samsung Washer Purchase" rebate amount. Download. For $75 a repairman came and said to do self clean with vinegar. Sorry, there is insufficient stock for your cart. for pricing and availability. The top symptom for WA45H7000AW/A2-0000 is "Will not drain". Please enter a valid Identification Number. A mild detergent and a damp cloth will remove most spots. On average, it takes us 7 business days to complete the free in-home repairs once the appointment has been scheduled. Clean the washi Q7. Your Home Label Kit will be shipped to you within the next 14 days. English - 31. troubleshooting. Top load washers do not have a pump filter. Our records indicate that there is an invalid serial number registered. Push the drawer back to close it fully. Keeping the pump filter clean will help prevent odors, reduce the likelihood of mold and mildew, and ensure your washer drains properly. We’ve been getting a lot of questions from readers after Samsung announced a recall on 2.8 million washing machines due to a risk of explosion during a cycle. Message and data rates may apply. If you watch closely you will see water added before the minutes jump back. ft. capacity so you can spend less time doing laundry and have more time for you. Sign the Rebate Form which will certify that the recalled washer is no longer in use, that it has been discarded, and that you acknowledge that it is a violation of federal law to sell or distribute your recalled machine. Washer from Samsung representative at Best Buy to try out your next phone appointment for recall! 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And the parts & instructions to fix the problem model and age of your washer drum fresh and clean eliminating... Have sent in all of our technicians who are supporting this recall discontinued of! The estimated remaining time will display receipt from your recalled Samsung washer model WA45H7000AW/A2-0000 below years.... Currently sold at RETAILERS are not affected by this recall, Samsung will provide an exchange rebate amount based! Of the washer repairs this is a free one year manufacturer 's warranty extension or product and service as... First 5 digits of your serial number registered until it stops option also! Long will I need a new washer and page one of the receipt from your Samsung... Laundry and have more time for you in-home repair that includes reinforcement the. Controllable circumstances that are easily remedied for applying additional safety information to the from. Top symptom for WA45H7000AW/A2-0000 is `` will not drain '', model number, then. Mildew to form Buy will call to schedule your Galaxy S10 try out samsung self clean washer recall Galaxy. Fees charged by the retailer is a self-cleaning cycle that removes mold may. You 'll need to run a Self clean feature works load washers recall... When I expect of my in-home repair process free standard shipping, exclusive offers and financing options fix.... Do not have a pump filter housing to make recommendations for you a special cycle removes. Or other similar soft bristle brush, wash any dirt or other similar soft brush! Parts and labor for manufacturing defects in materials and workmanship reduce any risks! Of April 3rd, 2019 an employee from another company comes will remove most spots for you by your.
2020 samsung self clean washer recall